Terms & Conditions

Terms & Conditions

Pricing

WP- Wholesale Price – (Minimum Order $1000/Re Order $500)

UM- Under minimum Price (WP +30%)

SD- Stocking Dealer Price (7% off $5000)

CP- Container Price (TBD)

Wholesale Prices are listed by item number and priced in US Dollars. Prices are subject to change without notice.


Minimum Order: $1000 Initial Order – Re Order $500. Any order below minimum will be assessed a $25 below minimum fee. Please note orders/products cannot be added to previous orders in house.


Payment Types

First Orders are accepted on a prepaid or credit card basis only. Prepaid orders require a company check or wire transfer prior to shipment. Credit card orders must have the account name, account number, billing address, expiration date and the CVV. Credit Cards are charged prior to shipment. We accept the following Credit Cards; American Express, Visa, Master Card and Discover.

Domestic and Canadian EFT payments are subject to a $25 bank fee; International wire transfers are subject up to a $50 bank fee.

There will be a $35 returned check fee on all returned checks or credit card disputes.

50% Deposit on any Custom Orders Time of Order

Terms Net 30 for customers who have submitted a satisfactory credit application with references-available only for second and subsequent orders. Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balances will be assessed an annual finance charge of 18%. Future orders will not be released for shipment until all past due balances are paid in full, including the finance charges.


Resale Certificates

Villa2, requires customers to have a valid and up to date resale certificates on file at the time of invoice on purchases. Villa2 reserves the right to charge any customer found to not have a valid resale certificate all applicable states taxes.


Freight Terms

Freight Charges are based on a percent of sale, service level, and ship to location. Show Specials or freight promotions occur periodically so contact www.villa2.com or your sales representative for information on Freight charges.

Please note any delivery address requested for a change after items have left our warehouse will be subject to additional shipping charges.


Delivery

Villa2 will generally deliver within 4-6 weeks from date of an order with complete information. Order acknowledgments are provided at the time of order placement. Some exceptions apply, customer will be informed of the item status at time of order if any backorders.

Custom Orders please allow 120 Days for delivery from time order is confirmed and deposit has been received.

*Orders requiring expedited processing see below:

Rush Fee ($45)- Rush Orders will be processed and shipped within 3 business days.

Hot Rush Fee ($95)- Hot rush orders will be processed and shipped within one (1) full business day after receiving payment. We will do our best to meet your requested date; however, it is not guaranteed based upon order size, delivery requirements, weather, etc.

Below Minimum Fee ($25)- New Orders below $1000 or Re Orders below $500

Drop Ship Fee ($25)- Shipments going to any address other than a customer’s own location, warehouse, or receiver will be considered a drop ship and will incur an additional fee for service.


Backorders

Every effort is made to ship product as quickly as possible, but occasionally items are backordered. All in stock items will ship out and any back order items will ship as available, without notice. Backorders less than $50.00 or older than 6 months will be canceled. If there are any instructions regarding back orders please indicate these at time order is placed.


Shipping

Most orders ship via UPS or FedEx. Larger items and volume orders will be shipped via common carrier. We reserve the right to select the carrier of our choice, and if customer elects to use their own carrier they agree to assume responsibility for any and all transportation charges. All LTL shipping and handling charges from our dock are prepaid, FOB- High Point NC. All shipments are packed very carefully using standard approved packing methods. Residential delivery and commercial non dock and/or special handling by an LTL Carrier will incur additional charges.


International & Proforma Orders

All international orders are sold on “Ex-works” basis. Customers must make all shipping arrangements with their own freight forwarders. International orders require a minimum of a 50% deposit including the freight on the order to start reserving products. Once inventory is accumulated to equal this amount, the order will be picked, packed and shipped. At that time, the customer will be notified of the remaining dollar amount of the order. Those funds will need to be wired to Villa2. Once these funds have been received, Villa 2 will then begin to hold merchandise until the order is complete or until the customer requests that the goods be shipped. On international orders, a valid proof of export is required to be received by Villa 2 within 30 days of invoice, or you will be charged sales tax on the merchandise. All goods exported to Mexico through Border states (TX, NM, AZ and CA) must use the Border States Uniform For Resale Certificate in lieu of proof of export documents. International orders paid by credit card are not subject to any additional service fees. Canceled orders that have been packed are subject to a 25% restocking fee.

Proforma orders are considered to be “hold for confirmation” until a deposit is received. Proforma invoices not confirmed and deposit’s received will be canceled after 45 days. No items will be allocated from inventory for a proforma order until deposit is received.


Re-consigned or Refused Shipments

The customer is responsible for all additional shipping and handling charges on re-consigned shipments. All refused shipments are subject to a 25% restocking fee and shipping charges both ways.


Damages

Upon receipt of shipment, please count the number of pieces (skids/crates) and cartons against the quantity on the delivery receipt. The shrink wrap should be intact, if not, this may be a sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. The carrier will NOT allow inspection of a shipment received with no visible damage. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. Please note on the DR the type of damage, shortage or if the shrink wrap is not intact, to facilitate claims. Please report all concealed damages within 48 hours of signing the DR to avoid denial of claim. Please submit a complete claim form to [email protected] with any images of the damage to the items and of the shipping box. If you are not refusing the shipment, please keep the damaged item with all original packaging until the claim is resolved. Remember if not signed for short or damaged with desriptionVilla2 reserves the right to refuse responsibility. Please make sure your receiving facility is aware of the above guidelines.


RETURNS

Returns accepted on non damaged merchandise excepted within 10 business days.

No returns or damaged merchandise will be accepted without a Return Authorization (RMA) issued by our customer service department. All returns for reasons other than shipping damage or manufacturer defect are subject to a 25% restocking fee plus shipping and handling charges both ways. All merchandise must be returned in original condition for credit.


Cancellations

All cancellations and/or revisions must be in writing to [email protected] You must receive written confirmation of a cancellation from Villa2 before you may consider your order cancelled. Orders may only be cancelled prior to orders invoice date.


Warranties

Villa2 warranties on each individual products are listed in the item description located on our website, or customer can contact customer service 18554Villa2 ext 803 or [email protected]